You change the appearance of an OmniScript two ways. You can control both the style and appearance of OmniScripts. Rebrand OmniScripts to Suit Your Customers Client-side execution improves performance and reduces API calls. The data is captured in the standard JSON format. You integrate data from multiple sources (Salesforce or third-party), manipulate the data, and send it back to its source, all from within the OmniScript. OmniScript’s data-oriented Actions elements APIs, OmniStudio Integration Procedures, and other tools to access data from anywhere. Display Data from Multiple Data SourcesĪn OmniScript can display both internal data from Salesforce and external data from a website or a third-party legacy system. You can deploy them on any device and any channel, such as a mobile device, or a consumer portal. OmniScripts are not restricted to OmniStudio Interaction Consoles for agents to use. A customer completes forms for different services, such as government benefits, insurance policies, and healthcare coverage.A customer completes a self-service interaction such as troubleshooting a service outage.A customer steps through a selling process, such as choosing a new insurance plan.A customer service agent adds a new customer and captures details for service implementation, such as network configuration requirements.We use OmniScript for any guided interaction.

Using the LWC OmniScript Designer, you drag and drop items to build the structure of the OmniScript, then preview and debug your work using the built-in troubleshooting tools.

OmniScript is a declarative scripting tool you create with clicks, not code.

Does omni recover work